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Conduct","href":"/share/help-center/sections/carsharing-code-of-conduct/"},{"text":"Third-party Use","href":"/share/help-center/sections/third-party-use/"}]}],"selectedIndex":6},"articleTitle":"SEPA Direct Debit","content":"Which bank cards are accepted?\nIn Germany, you can use all standard German debit cards, and in the Netherlands, you can use all standard Dutch debit cards. Please note that the SEPA direct debit method is only accepted for the use of SIXT share in Germany and the Netherlands. For trips with our mobility partners, you will need to provide a credit card.\n\nCan I arrange installment payments with SEPA direct debit?\nAll EC card (SEPA) transactions are processed by our external partner Riverty. Information on installment payments or payment deferrals can be obtained directly from our payment service provider Riverty. For any questions, Riverty's staff in Germany will be happy to assist you via email at customercare@riverty.de or by phone at +49 30 76239239. For contact with Riverty in the Netherlands, please use customercare@riverty.nl or +31 20 7230270.\n\nI'm having problems using SIXT share with my EC card.\nIf your EC card is declined, the SIXT share customer service team unfortunately cannot assist you. Therefore, in such cases, please contact the colleagues at Riverty directly. If you have any questions about your customer profile at Riverty (e.g. open invoices, credit limit, etc.), or a possible installment payment, please also contact the colleagues at Riverty.\n\nRiverty Germany:\nEmail: customercare@riverty.de\nPhone: +49 30 76239239\n\nRiverty Netherlands:\nEmail: customercare@riverty.nl\nPhone: +31 20 7230270\n\nOur tip: Alternatively, you can also use a personal credit card as a method of payment.\n\nWhat invoices do I have outstanding with your payment service provider?\nRiverty processes payments by direct debit on our behalf. All questions regarding this matter can be answered by Riverty staff.\n\nRiverty Germany:\nEmail: customercare@riverty.de\nPhone: +49 30 76239239\n\nRiverty Netherlands:\nEmail: customercare@riverty.nl\nPhone: +31 20 7230270"}}