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Benefits","href":"/ride/help-center/categories/loyalty-programs/"},"sections":[{"id":"ride_helpcenter_section_524","text":"Frequent Traveler Program","href":"/ride/help-center/sections/frequent-traveler-program/"},{"id":"ride_helpcenter_section_525","text":"American Express Credit","href":"/ride/help-center/sections/amex-benefit/"}]}],"selectedIndex":0},"articleTitle":"Can I add special requirements for my SIXT ride?","content":"<p>Yes — you can leave instructions for your driver in the \"Notes to Driver\" field when booking a SIXT ride.</p>\n\n<p><strong>How to add a note</strong></p>\n<ol>\n  <li>Start your SIXT ride booking as usual</li>\n  <li>Find the \"Notes to Driver\" field on the booking screen</li>\n  <li>Type your instructions in English or the local language</li>\n  <li>Complete your booking</li>\n</ol>\n\n<p><strong>Good to know</strong></p>\n<p>Write your note in English or the local language so your driver can understand it. Drivers will do their best to meet your requests, but SIXT cannot guarantee that every requirement entered in the \"Notes to Driver\" field will be fulfilled.</p>\n\n<p>Still need help? Find our contact options below.</p>","articleSection":{"heading":"Additional requests for your ride","subheading":"Learn how to request child seats, pets, or specific car models and what can be accommodated.","articles":[{"text":"Can I bring my pet in a SIXT ride?","href":"/ride/help-center/articles/ride-with-pets/","articleId":"284","content":"<p>You can let your driver know you're traveling with a pet by adding a note during booking — drivers will do their best to accommodate you, though SIXT can't guarantee every special request will be fulfilled.</p>\n\n<p><strong>How to add a pet note to your booking</strong></p>\n<ol>\n  <li>Start your SIXT ride booking as usual</li>\n  <li>Find the \"Notes to Driver\" field during checkout</li>\n  <li>Enter your pet details in English or the local language so your driver can understand the request</li>\n  <li>Complete your booking</li>\n</ol>\n\n<p><strong>Good to know</strong></p>\n<ul>\n  <li>Write your note in English or the local language — your driver needs to be able to read and act on it</li>\n  <li>Affiliated drivers will do their best to fulfill your request, but SIXT can't guarantee free-text special requirements entered in the \"Notes to Driver\" field</li>\n</ul>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"Can I request a specific car model?","href":"/ride/help-center/articles/request-car-model/","articleId":"285","content":"<p>SIXT cannot guarantee a specific car model — the vehicle shown during booking is an example of that class, not a confirmed model.</p><p><strong>What your booking guarantees</strong></p><p>You're guaranteed a vehicle within the class you selected. The exact model available at pickup depends on the fleet at that location on that day. Examples of vehicle classes include:</p><ul><li>Compact</li><li>SUV</li><li>Luxury</li></ul><p><strong>Next step</strong></p><p>Browse vehicle classes and choose the one that fits your needs under \"Manage bookings\" on the website or in the SIXT App.</p><p>Still need help? Find our contact options below.</p>"},{"text":"Can SIXT provide a child seat for my ride?","href":"/ride/help-center/articles/request-child-seats/","articleId":"286","content":"<p>SIXT ride provides child seats at no charge — you just need to add one during booking. If no child seat is selected beforehand, the ride cannot go ahead and you'll be charged the full fare.</p>\n\n<p><strong>How to add a child seat</strong></p>\n<ol>\n  <li>Start your SIXT ride booking as normal</li>\n  <li>Select the child seat type that matches your child's weight</li>\n  <li>Confirm your booking — the seat is included free of charge</li>\n</ol>\n\n<p><strong>Choosing the right seat</strong></p>\n<p>Traffic regulations require an appropriate child seat based on your child's weight. Check your child's current weight and select the matching category when prompted during booking.</p>\n\n<p><strong>Important</strong></p>\n<p>Child seats must be requested at the time of booking. Requests made after booking cannot be guaranteed, and a ride without a required seat will be cancelled and charged in full.</p>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"Can I add special requirements for my SIXT ride?","href":"/ride/help-center/articles/request-special/","articleId":"287","content":"<p>Yes — you can leave instructions for your driver in the \"Notes to Driver\" field when booking a SIXT ride.</p>\n\n<p><strong>How to add a note</strong></p>\n<ol>\n  <li>Start your SIXT ride booking as usual</li>\n  <li>Find the \"Notes to Driver\" field on the booking screen</li>\n  <li>Type your instructions in English or the local language</li>\n  <li>Complete your booking</li>\n</ol>\n\n<p><strong>Good to know</strong></p>\n<p>Write your note in English or the local language so your driver can understand it. Drivers will do their best to meet your requests, but SIXT cannot guarantee that every requirement entered in the \"Notes to Driver\" field will be fulfilled.</p>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"Does SIXT track train numbers for my ride?","href":"/ride/help-center/articles/track-train-numbers/","articleId":"288","content":"<p>SIXT ride doesn't track train numbers, so you'll need to coordinate your arrival time directly with your driver.</p><p><strong>Tips for a smooth pickup</strong></p><ul><li>Confirm your exact arrival time when booking</li><li>Contact your driver directly if your train is delayed</li><li>Check your booking confirmation for your driver's contact details</li></ul><p><strong>Next step</strong></p><p>Open the SIXT App under \"Manage bookings\" to find your driver's contact information before you travel.</p><p>Still need help? Find our contact options below.</p>"}]},"currentArticleIndex":3,"categoryName":"Making a booking","sectionName":"Additional requests for your ride"}}