Contact your driver directly as soon as you know you're running late — this gives them the best chance to wait for you.
\n\nWhat to do
\nGood to know
\nSIXT cannot guarantee your pickup if the delay goes beyond the included waiting time. Coordinating directly with your driver is the fastest way to keep your ride on track.
\n\nStill need help? Find our contact options below.
","articleSection":{"heading":"Pickup ","subheading":"Find out where and how to meet your driver for a smooth start.","articles":[{"text":"Where do I meet my SIXT ride driver?","href":"/ride/help-center/articles/meeting-point/","articleId":"296","content":"Your SIXT ride driver will meet you at the scheduled pickup address — the exact spot depends on your pickup type.
\n\nHotel pickup
\nYour driver will wait for you in the lobby or at the main entrance.
\n\nAirport pickup
\nIf you provided a flight number, your driver will track your flight and meet you just beyond the arrivals gate. To request a specific meeting point, add it in the \"Notes to driver\" field when booking.
\n\nSpecial meeting points
\nIn rare cases, a specific meeting point may be required. You'll receive instructions by email ahead of your pickup.
\n\nRunning late?
\nContact your driver as soon as you know you'll be delayed so they can adjust. If your delay goes beyond the free waiting time, coordinate any extra waiting directly with the driver. Pickups cannot be guaranteed for short-notice delays that exceed the free waiting period.
\n\nStill need help? Find our contact options below.
"},{"text":"How long will my driver wait for me?","href":"/ride/help-center/articles/wait-time/","articleId":"297","content":"Your booking includes a set amount of free waiting time — the exact duration depends on your booking class and region, and is shown during checkout.
\n\nFree waiting time
\nThe free waiting time for your ride is displayed at the time of booking. For full details, see our booking conditions.
\n\nOn-demand rides (ride-hailing partners)
\nOn-demand rides booked through our ride-hailing partners — for example, taxi services — do not include any free waiting time. Head to the pickup location as soon as the SIXT App shows that your driver has arrived.
\n\nStill need help? Find our contact options below.
"},{"text":"What should I do if I'm running late for my SIXT ride pickup?","href":"/ride/help-center/articles/customer-late/","articleId":"298","content":"Contact your driver directly as soon as you know you're running late — this gives them the best chance to wait for you.
\n\nWhat to do
\nGood to know
\nSIXT cannot guarantee your pickup if the delay goes beyond the included waiting time. Coordinating directly with your driver is the fastest way to keep your ride on track.
\n\nStill need help? Find our contact options below.
"},{"text":"What do I do if I can't find my SIXT driver?","href":"/ride/help-center/articles/i-cannot-find-my-driver/","articleId":"299","content":"Check the contact details sent to you 30 minutes before pickup — your driver's phone number is there, as well as in the ride details in the SIXT App or on the website.
\n\nHow to reach your driver
\nStill need help? Find our contact options below.
"}]},"currentArticleIndex":2,"categoryName":"During the ride","sectionName":"Pickup "}}