Upon return, the vehicle will be inspected for damage and signs of wear and tear, and a comparison will be made with the handover report. We want to make the vehicle return process as transparent as possible for you. Therefore, we ask that you come to the SIXT location during business hours (even if it has a key drop box) and allow at least 30 minutes for a joint inspection of the vehicle. If you return your vehicle outside of business hours and drop off the key, the vehicle inspection will take place without you present.
We will then work with you to prepare a return report and document the vehicle’s condition with photos. Normal signs of wear and tear resulting from regular use of the vehicle will not be considered a violation.
It is not necessary to give your vehicle a complete, thorough cleaning beforehand. However, to avoid additional cleaning fees in case of heavy soiling and to ensure a fair return, your vehicle should not be excessively dirty.
For each instance of damage identified, you will be responsible for the costs up to the maximum agreed-upon deductible. In this case, the experts from our claims department will contact you via email and ask for your statement regarding the matter, which you can submit by mail, fax, or email. Once the extent of the damage and the circumstances have been determined, we will provide you with further information on how to proceed. However, your credit card will not be charged, and we will not withhold the security deposit, as a damage claim is processed separately.
Normal signs of wear and tear result from everyday use. For example:
Minor stone chips without rust formation
Normal wear and tear on tires (tread) or brakes
Slight scuffing on seat upholstery or interior trim
Damage is defined as defects in the vehicle that go beyond normal wear and tear or that impair the vehicle’s function, safety, or value. For example:
Scratches on the rims or tire sidewalls / cracks in the tires
Scratches in the paint
Dents or scratches on the body
Cracks or an excessive number of stone chips in the windshield
Burn holes, heavy soiling, or tears in the interior
Technical defects caused by improper use
Please notify us of your vehicle return at least 7 days in advance using the feature in the app or your online account. Then simply return the vehicle to the location, and the subscription will end at the conclusion of the current 30-day period.
There is no pro-rated credit for unused days if you return the vehicle before the end of the current period. The monthly payment is always charged for a full month of rent.
Drop off the vehicle directly at the SIXT branch where you picked up your vehicle. You can find information on the return station in your online login.
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We will then work with you to prepare a return report and document the vehicle’s condition with photos. Normal signs of wear and tear resulting from regular use of the vehicle will not be considered a violation.
It is not necessary to give your vehicle a complete, thorough cleaning beforehand. However, to avoid additional cleaning fees in case of heavy soiling and to ensure a fair return, your vehicle should not be excessively dirty.
For each instance of damage identified, you will be responsible for the costs up to the maximum agreed-upon deductible. In this case, the experts from our claims department will contact you via email and ask for your statement regarding the matter, which you can submit by mail, fax, or email. Once the extent of the damage and the circumstances have been determined, we will provide you with further information on how to proceed. However, your credit card will not be charged, and we will not withhold the security deposit, as a damage claim is processed separately.
Normal signs of wear and tear result from everyday use. For example:
Minor stone chips without rust formation
Normal wear and tear on tires (tread) or brakes
Slight scuffing on seat upholstery or interior trim
Damage is defined as defects in the vehicle that go beyond normal wear and tear or that impair the vehicle’s function, safety, or value. For example:
Scratches on the rims or tire sidewalls / cracks in the tires
Scratches in the paint
Dents or scratches on the body
Cracks or an excessive number of stone chips in the windshield
Burn holes, heavy soiling, or tears in the interior
Technical defects caused by improper use