Cancel your SIXT booking online in under a minute — open My Bookings on the SIXT website or in the SIXT app, tap Cancel and confirm. Flexi bookings can be cancelled free of charge up to pick-up; for Prepaid rates, a fixed cancellation fee applies depending on when you cancel.
How to cancel online
Sign in on the SIXT website or open the SIXT app
Open your booking under My Bookings
Tap Cancel and confirm
Your cancellation confirmation arrives by email straight away
Cancellation fees
Flexi: free of charge up to the scheduled start of the rental. A no-show fee may apply if you do not pick up the vehicle
Prepaid: free of charge within 24 hours of booking, provided pick-up is still more than 48 hours away. After that, a fixed cancellation fee applies up to the start of the rental; any prepaid amount above this fee is refunded. In case of no-show, the full prepaid amount is retained
You can find the exact amounts and conditions in the Rental Information on the SIXT website.
After cancellation
For Prepaid bookings, the amount already paid — minus any applicable cancellation fee — is refunded to the original payment method (credit card, PayPal or Apple Pay). Processing time depends on your bank or provider and usually takes 5–10 business days
For Flexi bookings, no refund applies as payment is only taken at pick-up
Next step
Cancel your booking on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"Will I be charged if I cancel my SIXT booking?","href":"/help-center/articles/will-i-be-charged-if-i-cancel-my-sixt-booking/","content":"Flexi bookings can be cancelled free of charge up to pick-up. Prepaid bookings can be cancelled at any time — free of charge within 24 hours of booking, provided pick-up is still more than 48 hours away. After that, a cancellation fee applies.
Flexi
No fee up to the scheduled pick-up time. A no-show fee may apply if you do not cancel and do not pick up the vehicle.
Prepaid
Free cancellation within 24 hours of booking, provided pick-up is still more than 48 hours away — full refund
Cancellation after that, up to pick-up time: a cancellation fee is retained and the remaining amount is refunded. You can find the exact amount in the Rental Information for your booking country
No-show or cancellation after the scheduled pick-up time: no refund
Third-party bookings
If you booked through a travel agent or broker, their cancellation rules apply — SIXT cannot refund you directly. Please contact the provider you booked with.
After cancellation
For Prepaid bookings, the refundable amount is transferred to the original payment method (credit card, PayPal or Apple Pay). Processing time depends on your bank or provider and usually takes 5–10 business days.
Next step
Check your cancellation conditions on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"When will my SIXT prepaid refund arrive?","href":"/help-center/articles/when-will-my-sixt-prepaid-refund-arrive/","content":"After cancelling your SIXT Prepaid booking and applying the applicable cancellation rules, your refund is released to the original payment method within one business day. Your bank or provider then usually credits the amount within 5–10 further business days.
Refund time by payment method
Credit or debit card: typically credited within 5–10 business days after release by SIXT
PayPal: typically credited to your PayPal account within a few business days
Apple Pay: credited to the credit card stored in your wallet — timing is the same as for a credit card
Where the refund goes
Refunds are always issued to the original payment method used for the booking.
Still need help? Find our contact options below — please have your booking number ready.
"},{"text":"What happens if I don't show up for my SIXT pick-up?","href":"/help-center/articles/what-happens-if-i-don-t-show-up-for-my-sixt-pick-up/","content":"If you do not show up for pick-up and have not cancelled or contacted us, your booking is marked as a no-show. With Prepaid, no refund is issued; with Flexi, a no-show fee may apply. A quick message — even on the day — frees up the vehicle for other customers and may reduce any charges.
No-show with Prepaid
The full prepaid amount is retained. Partial refunds are not granted in case of no-show. Get in touch in advance — we can sometimes arrange a rebooking.
No-show with Flexi
A no-show fee may apply if you do not pick up the vehicle and have not cancelled in advance. Please cancel free of charge on the SIXT website or in the SIXT app under My Bookings, or let us know — this frees up the vehicle for other customers.
Late, but not a no-show
With your flight number on file, we automatically hold your vehicle for your adjusted arrival time. Without a flight number, a grace period of up to 1 hour from your booked pick-up time applies, within the branch's opening hours. Please let us know early if you are going to be late.
Next step
Report a delay or adjust your booking on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]}]}}}