If your appeal with the authority is successful and the notice is overturned, SIXT will refund the amount we charged you to the original payment method.
What to submit
Send the following via WhatsApp or Live Chat:
The authority's notice of cancellation, including the reference number and date of cancellation
Your SIXT invoice number or rental agreement number
How the refund is processed
The refund is issued to the original payment method. Processing time depends on your bank or provider and usually takes 5–10 business days.
Next step
Submit the notice of cancellation and your invoice number via WhatsApp or Live Chat.
Still need help? Find our contact options below — please have your rental agreement number ready.
","articleSection":{"heading":"Traffic fines, tolls and citations","subheading":"","articles":[{"text":"I've received a citation for my SIXT rental — what happens next?","href":"/help-center/articles/i-ve-received-a-citation-for-my-sixt-rental-what-happens-next/","content":"Depending on the country and the type of offence, you will receive the notice either directly from the authority or from SIXT — in some cases together with an administration fee. If you believe the notice is unjustified, you can file an appeal directly with the relevant authority.
What to do
Check the notice: compare the date, time, location and offence with your rental period
Note the payment deadline — stated on the notice. Paying on time avoids additional reminder fees
In case of discrepancies: file an appeal directly with the relevant authority — the procedure is described on the notice
Why am I receiving the notice from SIXT?
SIXT initially receives the notice as the registered owner of the vehicle. Depending on the country and type of offence, we either pass your renter details to the authority (so you receive the notice directly) or settle the amount to avoid escalation. In the latter case, we invoice you for the amount — where applicable plus an administration fee.
When will the notice arrive?
Usually 4–8 weeks after the offence, depending on the authority's processing time. You'll be notified in writing — either directly by the authority or by SIXT.
Special case Austria — Anonymverfügung (anonymous penalty notice)
For traffic offences in Austria, you can pay the Anonymverfügung anonymously and within the deadline directly to the Austrian authority. In this case, SIXT does not pass on your renter details and forwards the notice to you instead. Please pay on time to avoid further inquiries.
Parking violation after return
If the vehicle was not parked correctly at the time of return, a parking citation may still be issued — even after handover at the branch. These costs are settled by SIXT and passed on to you as the renter.
Filing an appeal
If you believe the offence is unjustified (e.g. wrong photo, wrong vehicle or wrong time), file your appeal directly with the relevant authority. SIXT cannot file an appeal on your behalf but will provide your rental agreement as supporting documentation. If the notice is overturned, we will refund the amount we charged you.
Still need help? Find our contact options below — please have your rental agreement number ready.
"},{"text":"Will SIXT refund the fine after a successful appeal?","href":"/help-center/articles/will-sixt-refund-the-fine-after-a-successful-appeal/","content":"If your appeal with the authority is successful and the notice is overturned, SIXT will refund the amount we charged you to the original payment method.
What to submit
Send the following via WhatsApp or Live Chat:
The authority's notice of cancellation, including the reference number and date of cancellation
Your SIXT invoice number or rental agreement number
How the refund is processed
The refund is issued to the original payment method. Processing time depends on your bank or provider and usually takes 5–10 business days.
Next step
Submit the notice of cancellation and your invoice number via WhatsApp or Live Chat.
Still need help? Find our contact options below — please have your rental agreement number ready.
"}]},"currentArticleIndex":1}}