If you're running late, we'll hold your vehicle free of charge for up to 60 minutes from your booked pick-up time, within the branch's opening hours. If you're going to be even later, message us on WhatsApp or Live Chat and we'll keep your vehicle ready for you.
The 60-minute grace period
From your scheduled pick-up time, we hold your vehicle for up to 60 minutes within the branch's opening hours — free of charge and without any action needed from you. This grace period is noted in your booking confirmation.
Longer delays
Message us on WhatsApp or Live Chat with your booking reference — we'll check whether your original vehicle can still be held and, if not, offer the closest equivalent available.
With flight number (airport branches)
With your flight number on file, your booking is automatically guaranteed for up to 24 hours from your original pick-up time — we track your flight in real time. Airport branches also stay open for up to 1 hour past their closing time in case of delays
No contact = no-show
Without a message from you, your booking may be marked as a no-show once the grace period expires
With Prepaid, you can still pick up the vehicle later, provided you arrive within the originally booked rental period and during the branch's opening hours. Please let us know via WhatsApp or Live Chat in advance
Next step
Report a delay or add your flight number on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
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From the airport terminal
After arrival, follow the signs for Car Rental. Most SIXT airport branches are located in the Car Rental Centre — usually 5–15 minutes on foot or via a short shuttle. You'll find the exact route in the SIXT app.
From the train station
At many larger train stations, the SIXT branch is signposted directly. At smaller stations, the branch may be nearby — the exact address and distance are shown in your confirmation and in the SIXT app.
When the branch isn't at the pick-up location itself
Some branches operate from a nearby hotel or business park. Your confirmation includes the exact address — you'll find us easily even without on-site signage.
Check your branch opening hours
View your SIXT branch's opening hours on the SIXT website or in the SIXT app within your booking under Branch information.
Tip: For flight arrivals, add your flight number to your booking so we can automatically track your arrival time and have your vehicle ready.
Next step
View directions and opening hours on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"What happens if my flight is delayed?","href":"/help-center/articles/what-happens-if-my-flight-is-delayed/","content":"Travel doesn't always go to plan — with your flight number on file, your reservation is guaranteed for up to 24 hours from your original pick-up time. Our local teams track your arrival in real time, so no action is required if you're delayed.
With flight number (recommended)
SIXT tracks both your scheduled and actual arrival in real time
Your reservation is automatically guaranteed for up to 24 hours from your original pick-up time
Airport branches stay open for up to 1 hour beyond their closing time to ensure you can pick up your vehicle if delayed
No action required from you
Without flight number
A grace period of 60 minutes from your booked pick-up time applies, within the branch's opening hours
You can add your flight number at any time in the SIXT app under My Bookings — doing so additionally guarantees your booked vehicle category and automatic protection in case of delays
Prepaid bookings
Prepaid reservations are held throughout the entire rental period. However, adding your flight number is the only way to guarantee your booked vehicle category and automatic protection in the event of flight delays.
Where this service applies
Check the SIXT website or your booking confirmation for the current list of countries where this service is available.
Tip: Add your flight number when you book or update it later under My Bookings on the SIXT website or in the SIXT app.
Next step
Check or add your flight number on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"How do I add my flight number to my SIXT booking?","href":"/help-center/articles/how-do-i-add-my-flight-number-to-my-sixt-booking/","content":"Add your flight number in under a minute on the SIXT website or in the SIXT app. We'll track your flight in real time and hold your booking for up to 24 hours from your original pick-up time in case of a delay.
In the SIXT app
Open the app and select your booking
Scroll down to the Your information section
Tap Add flight number
Enter your airline code and flight number (e.g. LH1234) and confirm
On the SIXT website
Sign in and open your booking under Manage Booking
In the Arrival information missing notice, click Add flight number
Enter your airline code and flight number and save
No flight number to hand?
You can add your flight number any time up to pick-up. Without a flight number, the branch uses your booked pick-up time as the reference and a 60-minute grace period within the branch's opening hours applies
Tip: With your flight number on file, your booked vehicle category and automatic protection in case of delays are guaranteed.
Next step
Check and add your flight number on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
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The 60-minute grace period
From your scheduled pick-up time, we hold your vehicle for up to 60 minutes within the branch's opening hours — free of charge and without any action needed from you. This grace period is noted in your booking confirmation.
Longer delays
Message us on WhatsApp or Live Chat with your booking reference — we'll check whether your original vehicle can still be held and, if not, offer the closest equivalent available.
With flight number (airport branches)
With your flight number on file, your booking is automatically guaranteed for up to 24 hours from your original pick-up time — we track your flight in real time. Airport branches also stay open for up to 1 hour past their closing time in case of delays
No contact = no-show
Without a message from you, your booking may be marked as a no-show once the grace period expires
With Prepaid, you can still pick up the vehicle later, provided you arrive within the originally booked rental period and during the branch's opening hours. Please let us know via WhatsApp or Live Chat in advance
Next step
Report a delay or add your flight number on the SIXT website or in the SIXT app.
Still need help? Find our contact options below — please have your booking number ready.
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