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Vehicle damage payments

Will I be charged an administrative fee for vehicle damage?

Yes, all damage claims are subject to an administrative fee. The administration fee is determined by the invoice amount and may be subject to change upon our review. 


How do I submit a complaint or dispute about a damage claim? 

We welcome all feedback and take it very seriously as it helps us improve our service. To keep a record and track such feedback, we ask that all complaints and disputes are submitted in writing, either by email or post. Please use the following details and remember to reference the damage number: 

Email: [email protected] 

SIXT Rent a Car 
Claims Department 
PO Box 8188 
Ft. Lauderdale, FL 

*Please remember to reference the damage number* 


What are the claims department’s business hours? 

Monday to Friday from 9:00 AM to 5:00 PM, excluding certain bank holidays. 


What is loss of use? 

Loss of use is a fee that occurs when damage to a rental car prevents SIXT from being able to rent out the car while repairs are being made. 


When will I be charged the cost of repair for damage to a vehicle?  

Our Claims Department will contact you as soon as they can to advise you of the details. 


What if I need to speak with someone and cannot e-mail/write?

You can also contact the SIXT Damage Department via telephone at: +1 (888) 749-8555

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