\n
How does the refund process work?
\n
\n
Step 1: Submit your request
\n
Please email our Customer Service team with your refund request and include any relevant supporting documents (e.g. taxi receipts, proof of purchase for supplies, etc.).
\n
\n
Step 2: Receive confirmation
\n
You’ll receive a confirmation email from us with a Case ID. This email will also inform you that your refund will be processed through the JPMorgan Concourse platform. A separate payment link will follow from an official JPMorgan email address.
\n
\n
Step 3: Process your refund via JPMorgan Concourse
\n
Once your refund is approved, you’ll receive another email from the JPMorgan Concourse platform. This will include a personalized link to initiate your payment. The refund amount and Case ID will already be pre-filled and authorized for you.
\n
\n
Step 4: Enter your bank details
\n
To verify your identity, please enter your rental agreement or reservation number in the security question and confirm your entry.
\n
\n
In the next step, select your preferred payout currency and then enter the corresponding bank details.
\n
\n
The required information may vary depending on the country and currency:
\n
\n
- For EUR transfers: Only the IBAN is required.
- For other currencies (e.g. USD, GBP, etc.): Additional details such as account number, routing number, sort code, or other country-specific bank information are usually required.
\n
\n
Once all necessary information has been entered, the payout will be made to the specified account.
\n
\n
Note: The payment link is valid for 4 weeks. If it hasn’t been used, you’ll receive reminder emails after 2 and 3 weeks.
\n
\n
\n
What currencies are refunds issued in?
\n
Refunds are issued in the local currency of the bank account you provide. Currently, the following currencies are supported:
\n
\n
\n
\n
In Europe and the UK, payments are processed within seconds, 24/7, using SEPA Instant and Faster Payments.
\n
\n
In the USA and Canada, refunds are processed via ACH/EFT and typically arrive within 2 business days.
\n
\n
\n
What do the status messages in JPM Concourse mean?
\n
Scheduled – Your refund request has been received and is awaiting processing.
\n
In Process – Your payment is currently being processed.
\n
Processed – Your payment has been successfully completed.
\n
Rejected – The payment couldn’t be completed (e.g. due to an incorrect account number).
\n
\n
\n
What should I do if my refund details are incorrect (e.g., wrong amount)?
\n
If you notice any issues with your refund, such as an incorrect amount, please reach out to our Customer Service team via the contact form under “Manage Booking for assistance. Be sure to have your Case ID and your email address on hand and include it in your message to help us resolve the matter quickly.
\n
\n
\n
What should I do if I experience technical issues?
\n
If you’re having trouble opening the refund link or the platform isn’t responding, please first check your internet connection, as this is often the cause.
\n
\n
If the problem continues, contact our Customer Service team via the contact form under “Manage Booking for support. Be sure to have your Case ID your email address on hand and include it in your message to help us resolve the matter quickly.
\n
\n
\n
Is the refund process via JPMorgan Concourse secure?
\n
Yes, absolutely. JPMorgan Chase follows the highest industry standards for security. Before starting the refund process, you’ll be asked to review and accept the platform’s Terms & Conditions, which are included in the official email from JPMorgan.
\n
\n
\n
\n
\n
\n