JPMorgan is the trusted payment platform SIXT uses to send certain refunds directly to your bank account — you receive a secure email from JPMorgan with a personalized link, where you confirm the refund details and enter the account where you would like the money to arrive.
How the JPMorgan refund works
You receive an email from JPMorgan with your personalized refund link
The refund amount and your Case ID are already pre-filled for you
Open the link, check the details, and enter your bank details
For US accounts: account number and routing number
For eurozone accounts: IBAN
For other currencies, the form will ask for the additional details needed (for example sort code for GBP)
Submit — your refund is sent to the account you provided
When your refund will arrive
USA and Canada: typically within 2 business days via ACH or EFT
UK and Europe: typically within seconds via Faster Payments or SEPA Instant, 24/7
Follow the progress through the status messages: Scheduled → In Process → Processed
Good to know
JPMorgan applies industry-leading security standards to protect your data
If anything does not look right — for example an incorrect amount — contact us with your Case ID and the email address used for the refund on hand
Next step
Open the JPMorgan email and follow your personalized link to set up your refund.
Still need help? Find our contact options below.
","articleSection":{"heading":"Refunds and reimbursement","subheading":"","articles":[{"text":"When will my SIXT refund arrive?","href":"/help-center/articles/when-will-my-sixt-refund-arrive/","content":"Following an invoice correction with a refund amount, the refund will be returned to your original payment method. SIXT releases the refund within a few business days — your bank or provider then usually credits the amount within 5–10 business days.
Timeframe
Release by SIXT: within a few business days after the invoice correction is processed
Credit / major debit card: usually credited within 5–10 business days
PayPal / Apple Pay: usually credited within a few business days
Bank transfer: up to 10 business days, depending on the country
Where the refund is sent
Refunds are always issued to the original payment method used for your booking — credit card, PayPal or Apple Pay. If your card has since been blocked or closed, message us on WhatsApp or Live Chat — we'll check whether a refund by bank transfer is possible.
Still need help? Find our contact options below — please have your rental agreement number ready.
"},{"text":"My SIXT refund is going to the wrong card – what do I do?","href":"/help-center/articles/my-sixt-refund-is-going-to-the-wrong-card-what-do-i-do/","content":"SIXT refunds are always issued to the original payment method. If your card has since expired, been replaced or blocked, your bank will in most cases automatically forward the refund to your new account or card. If the account is fully closed, message us on WhatsApp or Live Chat — we'll check whether an alternative refund by bank transfer is possible.
Card expired, replaced or blocked
Most banks automatically forward the refund to the new card linked to the same account. Please check your account statements first — the amount is often already credited, just shown under a different card number.
Different card used at the time of booking
For legal reasons, refunds are always issued to the card originally used for payment. If a card belonging to another person was used, we cannot redirect the refund to a different card.
Still need help? Find our contact options below — please have your rental agreement number ready.
"},{"text":"How do I claim back an expense from SIXT?","href":"/help-center/articles/how-do-i-claim-back-an-expense-from-sixt/","content":"Receipts for expenses incurred during your SIXT rental — such as engine oil, AdBlue or windscreen washer fluid — can be submitted via WhatsApp or Live Chat. Once we have received your documents, we'll check whether a refund is applicable.
How to submit
Contact us via WhatsApp or Live Chat
Send us the following:
A copy of the purchase receipt (with date, item and amount)
The country your bank is based in
Your rental agreement number
We'll review your request and get back to you
Which expenses can be refunded
We typically refund necessary operating fluids used during the rental, for example:
Engine oil
AdBlue
Windscreen washer fluid
Similar operating fluids
Rentals over 27 days
For rentals of more than 27 days, expenses for operating fluids are refunded if they exceed 8% of your monthly rental costs (net). Please refer to our Terms and Conditions for the exact conditions.
Next step
Submit your receipt, the country of your bank and your rental agreement number via WhatsApp or Live Chat.
Still need help? Find our contact options below — please have your rental agreement number ready.
"},{"text":"What is JPMorgan and how is it linked to my SIXT refund?","href":"/help-center/articles/jpmorgan-chase-com/","content":"JPMorgan is the trusted payment platform SIXT uses to send certain refunds directly to your bank account — you receive a secure email from JPMorgan with a personalized link, where you confirm the refund details and enter the account where you would like the money to arrive.
How the JPMorgan refund works
You receive an email from JPMorgan with your personalized refund link
The refund amount and your Case ID are already pre-filled for you
Open the link, check the details, and enter your bank details
For US accounts: account number and routing number
For eurozone accounts: IBAN
For other currencies, the form will ask for the additional details needed (for example sort code for GBP)
Submit — your refund is sent to the account you provided
When your refund will arrive
USA and Canada: typically within 2 business days via ACH or EFT
UK and Europe: typically within seconds via Faster Payments or SEPA Instant, 24/7
Follow the progress through the status messages: Scheduled → In Process → Processed
Good to know
JPMorgan applies industry-leading security standards to protect your data
If anything does not look right — for example an incorrect amount — contact us with your Case ID and the email address used for the refund on hand
Next step
Open the JPMorgan email and follow your personalized link to set up your refund.
Still need help? Find our contact options below.
"}]},"currentArticleIndex":3}}