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Breakdowns","href":"/help-center/categories/damages-accidents-breakdowns/"},"sections":[{"id":"helpcenter_section_1279","text":"Damage, accidents and theft","href":"/help-center/sections/damage-accidents-and-theft/"},{"id":"helpcenter_section_1280","text":"Breakdowns and roadside assistance","href":"/help-center/sections/breakdowns-and-roadside-assistance/"}],"icon":"warning_amber"},{"id":"1281","selectedIndex":null,"heading":{"id":"helpcenter_category_1281","text":"Our Fleet","href":"/help-center/categories/our-fleet/"},"sections":[{"id":"helpcenter_section_1282","text":"Vehicle types & options","href":"/help-center/sections/vehicle-types-options/"}],"icon":"car_and_truck"}],"selectedIndex":6},"articleTitle":"How do I request a SIXT ONE status match from another loyalty program?","content":"<p>Submit a status match request on the SIXT website if you hold status with an eligible loyalty program. SIXT ONE will match your status to Gold or Platinum — you'll receive confirmation by email within two weeks.</p><p></p><p><strong>Eligible programs</strong></p><ul><li><p>Status match is available from selected car rental, airline and hotel loyalty programs — including Hertz Gold, Europcar Privilege Club, Avis Preferred, Enterprise Plus, Miles &amp; More, ALL Accor and Radisson Rewards</p></li><li><p>The current full list is available in the status match form on the SIXT website</p></li></ul><p></p><p><strong>What to submit</strong></p><ul><li><p>A SIXT account (or create one in advance)</p></li><li><p>Complete the <a rel=\"noopener noreferrer nofollow\" href=\"https://www.sixt.com/services/#/b2bregistration?b2b_token=e5439dfb-b85d-9436-dba8-f26df999d0fa\">status match form</a> on the SIXT website</p></li><li><p>A screenshot or proof of your current partner status (showing your name and tier)</p></li></ul><p></p><p><strong>Once approved</strong></p><ul><li><p>Your SIXT ONE status (Gold or Platinum) will be confirmed by email and is active immediately</p></li><li><p>The status is maintained until the end of the year following the year in which you achieved it</p></li></ul><p></p><p><strong>Next step</strong></p><p>Submit your <a rel=\"noopener noreferrer nofollow\" href=\"https://www.sixt.com/services/#/b2bregistration?b2b_token=e5439dfb-b85d-9436-dba8-f26df999d0fa\">status match</a> request via the SIXT website or in the SIXT app.</p><p></p><p>Still need help? Find our contact options below.</p>","articleSection":{"heading":"SIXT ONE rewards","subheading":"","articles":[{"text":"What is SIXT ONE and how do I join?","href":"/help-center/articles/what-is-sixt-one-and-how-do-i-join/","content":"<p>SIXT ONE is our free loyalty program — join in minutes on the SIXT website or in the SIXT app and earn points on every qualifying rental. With each tier (Silver ? Gold ? Platinum ? Diamond), your benefits grow: discounts, bonus points, upgrades and exclusive services.</p><p></p><p><strong>Benefits at a glance</strong></p><ul><li><p>Status points and rental points on every qualifying rental — redeemable for discounts and free rentals</p></li><li><p>Member discounts for Gold, Platinum and Diamond members when signed in on the SIXT website or in the SIXT app</p></li><li><p>Bonus on rental points: +10% (Gold), +20% (Platinum), +30% (Diamond)</p></li><li><p>Free one-category vehicle upgrade from Platinum onwards (subject to availability)</p></li><li><p>Diamond Lounge access at selected branches for Diamond members</p></li><li><p>Mobile check-in via the SIXT app — skip the counter</p></li><li><p>Status match available from selected loyalty programs of other car rental companies</p></li></ul><p></p><p><strong>Tiers and points thresholds</strong></p><ul><li><p>Silver — entry tier (immediately upon joining)</p></li><li><p>Gold — from 2,000 status points</p></li><li><p>Platinum — from 4,000 status points</p></li><li><p>Diamond — from 6,000 status points</p></li></ul><p></p><p>You earn 1 status point per €1 of qualifying rental spend. Your status is maintained until the end of the year following the year in which you achieved it.</p><p></p><p><strong>How to join</strong></p><ol><li><p>Sign in on the SIXT website or in the SIXT app — or create a new account if you don't have one yet</p></li><li><p>Accept the SIXT ONE invitation that appears automatically and tap Join Now</p></li><li><p>If no invitation appears, go to Account ? SIXT ONE ? Join Now</p></li></ol><p></p><p>Membership is active immediately — you'll receive confirmation by email.</p><p></p><p><strong>Tip:</strong> Link your airline or hotel partner ID when signing up to earn bonus points with partners.</p><p></p><p><strong>Next step</strong></p><p>Join SIXT ONE on the SIXT website or in the SIXT app.</p><p></p><p>Still need help? Find our contact options below.</p>","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"How do I request a SIXT ONE status match from another loyalty program?","href":"/help-center/articles/how-do-i-request-a-sixt-one-status-match-from-another-loyalty-program/","content":"<p>Submit a status match request on the SIXT website if you hold status with an eligible loyalty program. SIXT ONE will match your status to Gold or Platinum — you'll receive confirmation by email within two weeks.</p><p></p><p><strong>Eligible programs</strong></p><ul><li><p>Status match is available from selected car rental, airline and hotel loyalty programs — including Hertz Gold, Europcar Privilege Club, Avis Preferred, Enterprise Plus, Miles &amp; More, ALL Accor and Radisson Rewards</p></li><li><p>The current full list is available in the status match form on the SIXT website</p></li></ul><p></p><p><strong>What to submit</strong></p><ul><li><p>A SIXT account (or create one in advance)</p></li><li><p>Complete the <a rel=\"noopener noreferrer nofollow\" href=\"https://www.sixt.com/services/#/b2bregistration?b2b_token=e5439dfb-b85d-9436-dba8-f26df999d0fa\">status match form</a> on the SIXT website</p></li><li><p>A screenshot or proof of your current partner status (showing your name and tier)</p></li></ul><p></p><p><strong>Once approved</strong></p><ul><li><p>Your SIXT ONE status (Gold or Platinum) will be confirmed by email and is active immediately</p></li><li><p>The status is maintained until the end of the year following the year in which you achieved it</p></li></ul><p></p><p><strong>Next step</strong></p><p>Submit your <a rel=\"noopener noreferrer nofollow\" href=\"https://www.sixt.com/services/#/b2bregistration?b2b_token=e5439dfb-b85d-9436-dba8-f26df999d0fa\">status match</a> request via the SIXT website or in the SIXT app.</p><p></p><p>Still need help? Find our contact options below.</p>"},{"text":"How do I join SIXT ONE and start earning points?","href":"/help-center/articles/how-do-i-join-sixt-one-and-start-earning-points/","content":"<p>Joining SIXT ONE is free and takes just a few minutes — on the SIXT website or in the SIXT app. Once you're a member, you automatically earn status and rental points on every qualifying rental, as long as you're signed in when booking.</p><p></p><p><strong>How to join</strong></p><ol><li><p>Sign in on the SIXT website or in the SIXT app — or create a new account if you don't have one yet</p></li><li><p>Accept the SIXT ONE invitation that appears automatically and click Join now</p></li><li><p>If no invitation appears, go to Account ? SIXT ONE ? Join now</p></li></ol><p></p><p>Your membership is active immediately.</p><p></p><p><strong>How to earn points</strong></p><ul><li><p>Always sign in to your SIXT account when booking — this is the only way for points to be credited automatically</p></li><li><p>For every €1 of qualifying rental spend, you earn 1 status point (base rate and selected extras, excluding taxes)</p></li><li><p>Points are credited to your SIXT ONE account automatically after your rental ends</p></li></ul><p></p><p><strong>Tip: </strong>SIXT ONE calculates points in Euros. Spend in other currencies is automatically converted using the exchange rate from your invoicing date.</p><p></p><p><strong>Link a partner programme</strong></p><p>Add your airline or hotel partner membership number when signing up to earn additional points with partner programmes.</p><p></p><p><strong>Check your points balance</strong></p><p>View your points balance and status at any time under SIXT ONE in your account on the SIXT website or in the SIXT app.</p><p></p><p>Still need help? Find our contact options below.</p>","actions":[{"key":"FAQ.bookingList","displayValue":"Manage booking"}]},{"text":"How do I redeem my SIXT ONE points?","href":"/help-center/articles/how-do-i-redeem-my-sixt-one-points/","content":"<p>Redeem your SIXT ONE rental points directly when booking on the SIXT website or in the SIXT app. Sign in, start your booking and select how many points to apply to the base rate at the final step. Rental points reduce the price for time and mileage on private rentals.</p><p></p><p><strong>How to redeem your points</strong></p><ol><li><p>Sign in on the SIXT website or open the SIXT app</p></li><li><p>Start your booking as usual and select a vehicle</p></li><li><p>At the final booking step, your available rental points are displayed automatically</p></li><li><p>Select how many points you'd like to apply to the base rate</p></li><li><p>Pay any remaining amount with your card or another accepted payment method</p></li></ol><p></p><p><strong>What rental points can be used for</strong></p><p>Rental points reduce the base rate of your rental (time and mileage only) — they cannot be applied to taxes, fees, protection packages or extras.</p><p></p><p><strong>Important to know</strong></p><ul><li><p>Rental points can only be redeemed for private rentals — not for business rentals</p></li><li><p>Not combinable with vouchers, business bookings or partner rewards</p></li></ul><p></p><p><strong>Platinum and Diamond member benefit</strong></p><p>As a Platinum or Diamond member, you are also entitled to a complimentary one-category vehicle upgrade at the branch — subject to availability. This benefit is applied on-site and is independent of your rental points balance.</p><p></p><p>Still need help? Find our contact options below.</p>"},{"text":"How do the SIXT ONE tiers from Silver to Diamond work?","href":"/help-center/articles/how-do-the-sixt-one-tiers-from-silver-to-diamond-work/","content":"<p>SIXT ONE has four membership tiers: Silver, Gold, Platinum and Diamond. Benefits grow with each tier — from member discounts and bonus points to complimentary upgrades and exclusive services. You advance through tiers by earning status points on qualifying rentals.</p><p></p><p><strong>Tiers and benefits</strong></p><ul><li><p>Silver — entry tier upon joining. Earn status and rental points, access mobile check-in</p></li><li><p>Gold (from 2,000 status points) — member discount, +10% bonus on rental points</p></li><li><p>Platinum (from 4,000 status points) — member discount, +20% bonus on rental points, complimentary one-category vehicle upgrade (subject to availability)</p></li><li><p>Diamond (from 6,000 status points) — member discount, +30% bonus on rental points, complimentary upgrade (subject to availability), access to the Diamond Lounge at selected branches</p></li></ul><p></p><p><strong>How to advance tiers</strong></p><p>For every €1 of qualifying rental spend, you earn 1 status point — your tier updates automatically once you reach the next threshold.</p><p></p><p><strong>Tip:</strong> SIXT ONE calculates points in Euros. Spend in other currencies is automatically converted using the exchange rate from your invoicing date.</p><p></p><p><strong>How to maintain your status</strong></p><p>Your status is valid until the end of the calendar year following the year in which you achieved it. Reaching the required threshold again in that following year retains your status.</p><p></p><p><strong>Status match</strong></p><p>Members with elite status in selected partner programmes can apply for a status match — see \"How does the SIXT ONE status match work?\".</p><p></p><p><strong>Check your tier progress</strong></p><p>View your current points balance and progress to the next tier under SIXT ONE in your account on the SIXT website or in the SIXT app.</p><p></p><p>Still need help? Find our contact options below.</p>"},{"text":"Why are my SIXT ONE points missing from a past rental?","href":"/help-center/articles/why-are-my-sixt-one-points-missing-from-a-past-rental/","content":"<p>Missing points are usually caused by not being signed in when booking, your membership number not being recorded, or the rate not qualifying. If points are missing after your rental, you can request a retrospective credit within three months by emailing sixtone@sixt.com.</p><p></p><p><strong>Common reasons for missing points</strong></p><ul><li><p>Booking made as a guest without signing in to your SIXT account</p></li><li><p>Your SIXT ONE membership number was not recorded (e.g. when booking through a third party)</p></li><li><p>The wrong SIXT ONE account was linked to the booking</p></li></ul><p></p><p><strong>The rate does not qualify for points, for example:</strong></p><ul><li><p>Replacement vehicle rentals (accident replacement or breakdown cover rentals)</p></li><li><p>Long-term rentals of 28 days or more</p></li><li><p>Rentals via SIXT+, SIXT ride or SIXT share</p></li></ul><p></p><p><strong>How to request missing points</strong></p><p>Send an email to sixtone@sixt.com including:</p><ul><li><p>Your rental agreement number</p></li><li><p>A copy of your invoice</p></li><li><p>Your SIXT ONE membership number</p></li></ul><p></p><p><strong>Note:</strong> Requests must be submitted within three months of the end of your rental.</p><p></p><p>Still need help? Find our contact options below.</p>"},{"text":"Who is SIXT partnered with?","href":"/help-center/articles/who-is-sixt-partnered-with/","content":"<p>For every qualifying SIXT rental, you can earn points or miles with a wide range of airline, hotel and other partner programmes. Simply save your membership number in your profile or enter it when booking — points are credited automatically after your rental.</p><p></p><p><strong>Airline partners</strong></p><p>SIXT partners with over 40 airline loyalty programmes worldwide, including Miles &amp; More, Eurowings, Air France/KLM Flying Blue, Delta SkyMiles, Emirates Skywards, Singapore Airlines KrisFlyer, Turkish Airlines Miles&amp;Smiles and many more</p><p></p><p><strong>Hotel partners</strong></p><p>SIXT cooperates with 15+ international hotel chains, including Accor Live Limitless, Marriott Bonvoy, Radisson Rewards, Best Western Rewards, Kempinski Hotels and GHA DISCOVERY</p><p></p><p><strong>Other partners</strong></p><p>Selected programmes such as KAYAK, Founderscard, Tripiamo and others</p><p></p><p><strong>Tip:</strong> You can find the complete and up-to-date list of all partner programmes in the <a rel=\"noopener noreferrer nofollow\" href=\"http://sixt.com/partners/\">Partner Programmes</a> section on the SIXT website.</p><p></p><p><strong>How to earn partner points</strong></p><ul><li><p>Save your partner membership number in your profile on the SIXT website or in the SIXT app</p></li><li><p>Your partner programme is linked automatically when booking — or add it manually for each booking</p></li><li><p>Points or miles are typically credited to your partner account within a few days after your rental ends</p></li></ul><p></p><p><strong>Note: </strong>As a SIXT ONE member, you can choose in your account whether to earn SIXT ONE rental points or partner points. Your selection applies to all future bookings and can be updated at any time.</p><p></p><p>Still need help? Find our contact options below.</p>"}]},"currentArticleIndex":1}}