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Accommodations for Customers with Disabilities

Adaptive Driving Devices.

SIXT is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls and spinner knobs. Such devices are available at no additional charge.

While SIXT will use good faith efforts to satisfy requests for vehicles with hand controls, and, spinner knobs, as soon as reasonably practical, we may require at least 48 hours advance notice at all locations. The foregoing timeframes are subject to delays beyond SIXT’s reasonable control.

 

Surrogate Drivers

Customers with disabilities who do not have a driver's license can still rent with SIXT when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

 

To Make a Reservation

For more information or to make a reservation; please call our Special Request Desk at 1-(888)749-8227. SIXT accepts relay calls.

 

If You Wish to Rent a Lift-Equipped Van

SIXT does not offer lift-equipped vans for rental. However, SIXT does offer ADA accessible shuttles at all of its airport locations with shuttle services. Additionally, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental in major metropolitan areas. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or 1-(866)-224-1750. Please note that SIXT provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with SIXT or any of its subsidiaries.

 

Customer Service For customer service inquiries relating to customers with disabilities, please call 1-(888)749-8227, email us at specialrequest-usa@sixt.com.

 

 

FAQs:

 

What types of Adaptive Driving Devices does SIXT offer to customers with disabilities?

SIXT is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices may include hand controls, left foot accelerator, spinner knobs and pedal extenders. Such devices are available at no additional charge.

 

What number do I call to reserve a car equipped with an Adaptive Driving Device?

To make a reservation, please call our Special Request Desk at 1-(888)749-8227.

 

How much notice should I provide if I want to rent a car equipped with an Adaptive Driving Device?

While SIXT will always use good faith efforts to satisfy requests for vehicles equipped with Adaptive Driving Devices including hand controls, spinner knobs or pedal extenders as soon as reasonably practical. However, we may require up to 48- hour notice.

 

If I'm a person with a disability and do not have a driver’s license, can I rent a car from SIXT?

Yes. If due to a disability you do not have a valid driver's license, you may still rent a car when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

 

Does SIXT offer lift-equipped vans for rental?

We do not. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or 1-(866)-224-1750. Please note that SIXT provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with SIXT or any of its subsidiaries.

 

If I'm deaf or hard of hearing, is there a number I can dial that has accessibility features like TTY or Relay services?

Yes. SIXT accepts Relay calls. Please call: 1-(888)749-8227.

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