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Is your move delayed? Or have your weekend plans changed at short notice? No problem: With SIXT, you can flexibly cancel your car rental reservation – depending on the tariff you booked.</span></div>\n<div> </div>\n<div><span>If you pay for your rental at pickup </span><strong>(Flexi rate)</strong><span>, you can cancel at any time before the rental begins at no cost, without incurring any cancellation fees. This way, you stay mobile in any situation and can plan your trip with peace of mind.</span></div>\n<div> </div>\n<div><span>If you pay for your rental in advance </span><strong>(Prepaid rate)</strong><span>, you can also cancel your booking. </span><strong>Especially convenient:</strong><span> cancellations or changes are free within 24 hours of booking, provided your scheduled pickup is more than 48 hours away. The exact fees and conditions can be found in our</span><span> <a href=\"https://www.sixt.com/pages/rental-information/\" target=\"_self\">rental information</a></span><span>. This way, you always know exactly what options apply to your booking and can plan your trip securely.</span></div>\n<div> </div>\n<div><strong>Note for wholesaler bookings: </strong><span>All cancellations must be made through the wholesaler directly, and cannot be managed by SIXT.</span></div>\n<div> </div>\n<div><strong>Note for corporate customers:</strong><span> Customers with individual agreements may have different regulations.</span></div>\n<div> </div>\n<div> </div>\n<div><strong>How can I cancel my reservation?</strong></div>\n<div><span>You can cancel your booking online or via our app at any time before the rental begins.</span></div>"}}