The Car Gate is a drive-through scanner equipped with cameras, sensors, and a dedicated lighting system. It automatically photographs the vehicle as it leaves and re-enters the branch’s parking area – that is, at the start and end of the rental.
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All images are immediately anonymized to ensure that customers are not visible. The photos taken at the end of the rental are compared with those from the beginning (if available and if the pick-up location was equipped with a Car Gate) to identify any potential new damage.
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If new damage is detected, it is carefully reviewed by our trained staff to ensure fair and customer-focused outcomes. Only if the damage is clearly identified by a staff member as new can a damage claim be initiated by SIXT.
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Will SIXT provide its customers with the photos of the exit and return?
\nYes. If new damage is identified during the review – based on available photos from the vehicle’s exit and return – customers are notified by email. This email also includes the photo documentation to ensure full transparency.
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How does the Car Gate process the images in which customers could be seen?
\nThe Car Gate is fully GDPR-compliant. Any individuals who might be visible in the images are automatically and irreversibly anonymized – for example, by blurring faces or vehicle windows.
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Who can customers contact if they have a question about a claim recorded by the Car Gate?
\nIf customers have questions about a documented damage claim, they can contact SIXT using the details provided in the email containing the claim documentation.
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