{"url":"help-center/app/articles/dead-battery","pageId":"helpcenter_article_000001412_en_app","template":"/libraries/sixt/sitegen-plugin-helpcenter/src/templates/HelpCenterArticleTemplate/HelpCenterArticleTemplate.tsx","data":{"pageSpecificConfiguration":{"hydra":{"acceptLanguage":["en-US","en"],"countryAlpha2":"US","countryAlpha3":"USA","defaultCurrency":"USD","domainCurrency":"USD","langAlpha2":"en","langAlpha3":"eng","formats":{"time":"hh:mm","decimalSeperator":".","date":"MM/DD/YYYY","nameDate":"MMM DD","measureOfLength":"mi","hour12Format":true,"isFirstDaySunday":true},"homePageUrl":"/","pageHyphenLocale":"en-US","pageLocale":"en_US","tenantId":"6","userCentricsId":"LHOLXat-d","pageId":"helpcenter_article_000001412_en_app","hydraTranslations":{"Back":"Back","CarouselControls":"Slide controls","CarouselNextSlide":"Next slide","CarouselPause":"Pause carousel","CarouselPlay":"Play carousel","CarouselPrevSlide":"Previous slide","Close":"Close","getCarouselIndicatorButton":"Go to slide {{_1_}} of {{_2_}}"}},"chatbot":{"cognigyConfigUrl":{"prod":"https://endpoint-sixt.cognigy.cloud/3761c008fd9cdc76560eac946fd6e42927a0dc1c5996ca516c0340df1fd68548","stage":"https://endpoint-sixt.cognigy.cloud/8e5428025b606e69e9f4168e86b88a257c21b6f487c4e5aecd7ea3e0016ae168"},"alwaysShowChatbot":true},"customersettings":{"corporateLink":"https://corporate.sixt.com/","corporateSignUpLink":"/business/","privacyLink":"/privacy/","tcLink":"/terms-conditions/","accountBasePath":"/account","bookingProfileLink":"/account/#/profiles","listBookingsLink":"/account/#/bookings","loyaltyDetailsLink":"/account/#/loyalty-details","manageMyBookingLink":"/account/#/manage-my-booking-info","manageSubscriptionsLink":"/account/#/subscriptions","personalDataLink":"/account/#/account","openHelpCenterEntryPoint":true,"enableSocialLogin":true,"enableLoyalty":true,"signupLink":"/services/#/signup","p100Header":true,"helpCenterLink":"/help-center","registrationSource":"rent","fir":88,"servicesBasePath":"/services"},"rentsearch":{"funnelPageUrl":"/betafunnel/","helpCenterLink":"/help-center/","corporateLink":"https://corporate.sixt.com/"},"helpcenter":{"helpCenterSearchPageLink":"/help-center/search/","helpCenterHomeLink":"/help-center/","rentalInformationLink":"/rental-information/","tcLink":"/terms-conditions/","loyaltyLink":"/sixt-cards/","partnersLink":"/sixt-partners/","bookingType":"rent","useHelpCenterRedesign":false,"customerSupportPhone":"+18887498227","articleActions":[],"bookingListLink":"/mybookings","loggedInBookingsLink":"/account/#/bookings","loggedOutBookingsLink":"/account/#/manage-my-booking-info","newBookingLink":"/betafunnel/#/offerlist","articleId":"000001412_en","articleVersion":"5","predefinedMessages":[{"id":"1","value":"The article is hard to understand"},{"id":"2","value":"This isn't the information I needed"},{"id":"3","value":"I do not agree with this policy"}],"articleName":"What to do if you have a dead battery?","sectionName":"Emergencies during rental","categoryName":"During your SIXT rental"}},"meta":{"title":"What to do if you have a dead battery | SIXT rent a car","description":"If your car won’t start, you might have a dead battery. Find out what steps you need to take to get back on the road in your SIXT rental car.","entityIdRefs":[{"name":"locale","id":"en_US"}],"pageId":"helpcenter_article_000001412_en_app","noIndexNoFollow":false,"canonicalUrl":"https://www.sixt.com/help-center/articles/dead-battery/","splitTestVariation":"default","alternates":[{"locale":"en_US","url":"https://www.sixt.com/help-center/app/articles/dead-battery/"}],"abVariation":"","hasCanonicalUrl":true,"locale":"en_US","pageBuildId":"2026-04-04T12:36:39","pageVersion":"ca838eb1004114998b21464e288a9db440e45a70","isPreview":false},"thirdPartyKeys":{"instana":{"dev":"UNqZBRfKRlOV7aj-4hGL_A","stage":"UNqZBRfKRlOV7aj-4hGL_A","prod":"LRZPqrMVS1OBdVJmly5mmA"},"sourceDefense":{"prod":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"39315920-c083-4720-a4d5-ed8f1bee5649"},"internal":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"8158596c-8ef8-46d6-aa6f-5042d7083a30"}}},"productLine":"rent-car","gtmData":{"consentId":"GTM-NQBW5W7","unifiedId":"GTM-WG9TDF3J"},"legalFooter":{"links":[{"text":"Help","href":"/help-center/","shouldOpenInNewTab":false},{"text":"Rental information","href":"/pages/rental-information/","shouldOpenInNewTab":false},{"text":"SIXT for business","href":"https://www.sixt.com/business/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_SITEWIDE-FOOTER-RT_ALL_GT_ENG&utm_content=Textlink-BusinessCustomer&utm_term=b2b_ref","shouldOpenInNewTab":false},{"text":"SIXT partners","href":"/partners/","shouldOpenInNewTab":false},{"text":"SIXT Magazine","href":"https://www.sixt.com/magazine/","shouldOpenInNewTab":false},{"text":"Privacy","href":"/pages/privacy/","shouldOpenInNewTab":false},{"text":"Do not share or sell my personal information","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"Terms & conditions","href":"/pages/terms-conditions/","shouldOpenInNewTab":false},{"text":"Customers with disabilities","href":"https://www.sixt.com/help-center/articles/customer-disabilities/","shouldOpenInNewTab":false},{"text":"Cookie-Settings","href":"onclick:cookie_settings","shouldOpenInNewTab":false}]},"isEmbedded":true,"drawerNavigation":{"headingTranslations":"SIXT Product Menu","ariaLabelOpen":"Open global navigation menu","ariaLabelClose":"Close global navigation menu","links":[{"text":"Car rental","subtext":"","href":"/","isCurrent":true,"productLine":"rent-car"},{"text":"Locations","subtext":"Car rental locations","href":"/car-rental/","isCurrent":false,"productLine":"locations"},{"text":"Truck rental","subtext":"","href":"/truck-rental/","isCurrent":false,"productLine":"rent-truck"},{"text":"Share","subtext":"","href":"/share/?promo_name=rent_hp_referral_share&promo_creative=menu&promo_position=sixt.com","isCurrent":false,"productLine":"share"},{"text":"Ride","subtext":"Chauffeur Service, Airport Transfer","href":"/ride/?utm_source=rent_hp_referral_ride&utm_medium=sixt_referral&utm_campaign=menu&promo_name=rent_hp_referral_ride&promo_creative=menu&promo_position=sixt.com","isCurrent":false,"productLine":"ride"},{"text":"SIXT+","subtext":"Car Subscription","href":"/plus/?promo_name=rent_hp_referral_plus&promo_creative=menu&promo_position=sixt.com","isCurrent":false,"productLine":"plus"},{"text":"Business","subtext":"","href":"https://www.sixt.com/business/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_HOME-BURGER-RT_ALL_GT_ENG&utm_content=p100&utm_term=b2b_ref&promo_name=rent_hp_referral&promo_creative=men&promo_position=sixt.com","isCurrent":false,"productLine":"business"}]},"sixtNavigationFooter":{"navigation":[{"heading":"Our programs","links":[{"href":"/plus/?utm_medium=sixt.com&utm_source=rent_footer_hp_referral","text":"SIXT+ Car Subscription"},{"href":"/ride/?utm_source=rent_hp_referral_ride&utm_medium=sixt_referral&utm_campaign=footer&promo_name=rent_hp_referral_ride&promo_creative=footer&promo_position=sixt.com","text":"SIXT ride"},{"href":"https://www.sixt.com/rental-services/best-deals/","text":"Car rental deals"},{"href":"/sixt-one/","text":"SIXT ONE rewards program"},{"href":"/app/","text":"SIXT app"}]},{"heading":"SIXT for business","links":[{"href":"https://www.sixt.com/business/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_HOME-BOTTOM-RT_RAC_ST_ENG&utm_content=Textlink-RegisterMyBusiness&utm_term=b2b_ref#?page=b2b-modal&product_type=undefined","text":"Register my business"},{"href":"https://www.sixt.com/business/travel-agencies/","text":"Travel agencies"},{"href":"https://www.sixt.com/business/car-rental/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_HOME-BOTTOM-RT_ALL_GT_ENG&utm_content=Textlink-BusinessTravel&utm_term=b2b_ref","text":"Business car rental"},{"href":"https://www.sixt.com/business/fleet-solutions/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_HOME-BOTTOM-RT_ALL_LT_ENG&utm_content=Textlink-LongTerm&utm_term=b2b_ref","text":"Business car alternatives"}]},{"heading":"About us","links":[{"href":"https://about.sixt.com/","text":"SIXT group"},{"href":"https://www.sixt.com/magazine/","text":"SIXT Magazine"},{"href":"https://about.sixt.com/en/newsroom/","text":"SIXT News"},{"href":"https://about.sixt.com/en/investor-relations/","text":"Investor Relations"},{"href":"https://www.sixt.jobs/us","text":"Careers"},{"href":"https://drying-little-tears.org/en/","text":"Regine Sixt Children’s Aid Foundation"}]}],"socialMedia":[{"href":"https://www.instagram.com/sixt/","text":"instagram","network":"instagram"},{"href":"https://www.linkedin.com/company/sixt/?originalSubdomain=de","text":"linkedin","network":"linkedin"}],"mobileAppStoreLinks":[{"href":"https://sixt.go.link/rent?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=footerAppStore","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/rent?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=footerPlayStore&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}]},"alertBanner":{"text":"113 years of SIXT. 113 years of tradition.","url":null},"sixtLogo":"rent-car","appLinks":[{"href":"https://sixt.go.link/rent?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=article","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/rent?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=article&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}],"ibe":{"homePageUrl":"/","manageBookingUrl":"/account/#/manage-my-booking-info","truckHomePageUrl":"/truck-rental/","translations":{"Age":"Age","CampaignClaimDiscount":"Claim deal","DateCampaignInEligibilityHintTitle":"Save more by adjusting your dates","DateTimeAreaPickup":"Pickup date","DateTimeAreaReturn":"Return date","DifferentReturnLocation":"Different return location","ErrorChangeTime":"Change time","ErrorChangeDate":"Change date","LocationCampaignInEligibilityHintTitle":"Save more by adjusting your location","LocationDateCampaignInEligibilityHintTitle":"Small changes, big savings","LocationInputPlaceholder":"Airport, city or address","PickUp":"Pickup","Return":"Return","SearchCTA":"Search","SeeOffers":"See offers","SelectPickupDate":"Select pickup date","SelectStation":"Select location","SelectYourDates":"Select your dates","ShowCars":"Show cars","ShowTrucks":"Show trucks","PickUpAndReturn":"Pickup & return","IbeSearchReturnAtPickup":"Return at pickup","SelectReturnDate":"Select return date","SearchEngineShowStations":"Show stations","BaseCorporateRate":"Corporate rate","VirtualProfileCardAddCorporate":"Apply corporate rate","VirtualProfileCardAppliedCorporate":"Corporate rate:","PartnerDiscountDesc":"To apply the partner discount you need to keep the rate login. Otherwise you will be logged out and redirected to the homepage.","PartnerDiscountDismiss":"Dismiss discount and go to homepage","PartnerDiscountProceed":"Proceed with partner discount","PartnerDiscountTitle":"You will lose the partner discount if you dismiss the rate","PartnerDiscountAltTitle":"Can't combine partner discount with corporate rates","TruckSearchInformationMessage":" ","CarSearchInformationMessage":" ","SelectedDateTimeUnavailabilityMessage":"Your selected date/time is not available at this location. Select new date/time or location.","Cars":"Cars","Trucks":"Trucks","ModifiedStationDateTimeMessage":"Date/time fields have been reset. Please select new dates/times.","PickupStationErrorMessage":"Please select a pickup location","ReturnStationErrorMessage":"Please select a return location","PickupDateErrorMessage":"Please select a pickup date","ReturnDateErrorMessage":"Please select a return date","SelectPickup":"Select pickup","MaximumSearchInputCharacter":"Maximum length of the input cannot exceed 200 characters","MinimumSearchInputCharacter":"Please enter at least 3 characters to see suggestions","SearchManageBookingsCTA":"View / edit my booking","SixtplusOfferListAlwaysIncludedTitleHighlighted":"Subscription","RideLabel":"Airport transfer"}},"helpCenterTranslations":{"ShowMore":"Show more","ShowLess":"Show less","ReadMore":"Read more","ReadLess":"Read less","FaqSectionHeadline":"Help with other mobility services","HelpCenterSubline":"Get help with your bookings, picking up of vehicle, emergencies and more.","FeaturedArticles":"Featured articles","LearnMore":"Learn more","Breadcrumb":"Breadcrumb","PageLabelHome":"SIXT","PageLabelHelpCenter":"Help Center","PageLabelHelpCenterSearch":"Search results","HelpCenterSearchPageTitle":"Sixt Search | SIXT rent a car","HelpCenterSearchPageDescription":"Sixt Search | SIXT rent a car","BrowseByTopic":"Browse by topic"},"heroSection":{"imageDesktop":"a07691ea-5554-403c-a911-9fc61ef4a40e.jpg","imageMobile":"8bbb8609-b786-40be-87a1-48f60aed1b22.jpg"},"breadcrumbs":{"label":"Breadcrumb","breadcrumbs":[{"text":"SIXT","href":"/"},{"text":"Help Center","href":"/help-center/"},{"text":"During your SIXT rental","href":"/help-center/categories/during-rental_us/"},{"text":"Emergencies during rental","href":"/help-center/sections/emergencies/"},{"text":"What to do if you have a dead battery?","href":"/404/"}]},"navigationTree":{"categories":[{"id":"C-000","selectedIndex":null,"heading":{"text":"Making a booking","href":"/help-center/categories/booking/"},"sections":[{"text":"Questions before booking","href":"/help-center/sections/before-booking/"},{"text":"Car Rental Protection","href":"/help-center/sections/protection/"},{"text":"Extras & add-ons for your SIXT car rental","href":"/help-center/sections/add-ons/"},{"text":"Booking & changes","href":"/help-center/sections/booking-and-changes/"},{"text":"Payment methods, deposits & approvals","href":"/help-center/sections/payment/"}]},{"id":"C-001","selectedIndex":null,"heading":{"text":"Picking up your rental car","href":"/help-center/categories/pickups/"},"sections":[{"text":"Pick-up requirements","href":"/help-center/sections/pick-up-requirements/"},{"text":"Things to know","href":"/help-center/sections/things-to-know/"}]},{"id":"C-002","selectedIndex":2,"heading":{"text":"During your SIXT rental","href":"/help-center/categories/during-rental_us/"},"sections":[{"text":"Rules during rental","href":"/help-center/sections/rules/"},{"text":"Driving across borders","href":"/help-center/sections/driving-across-borders/"},{"text":"Emergencies during rental","href":"/help-center/sections/emergencies/"}]},{"id":"C-004","selectedIndex":null,"heading":{"text":"Returning a vehicle","href":"/help-center/categories/returns/"},"sections":[{"text":"Car Gate","href":"/help-center/sections/Car gate/"},{"text":"Changes upon return","href":"/help-center/sections/changes-upon-return/"},{"text":"Reminder","href":"/help-center/sections/reminder/"}]},{"id":"C-005","selectedIndex":null,"heading":{"text":"Post return","href":"/help-center/categories/post-return/"},"sections":[{"text":"Lost & Found","href":"/help-center/sections/lost-and-found/"},{"text":"Billing","href":"/help-center/sections/billing/"}]},{"id":"C-006","selectedIndex":null,"heading":{"text":"SIXT Rewards program","href":"/help-center/categories/rewards-program/"},"sections":[{"text":"Partner programs","href":"/help-center/sections/partners/"},{"text":"Rewards program","href":"/help-center/sections/rewards-program/"}]},{"id":"C-122","selectedIndex":null,"heading":{"text":"Electric cars FAQ's","href":"/help-center/categories/electric-cars-faqs/"},"sections":[{"text":"Tesla rental FAQs","href":"/help-center/sections/tesla-rental-faqs/"}]},{"id":"C-134","selectedIndex":null,"heading":{"text":"SIXT Charge","href":"/help-center/categories/sixt-charge/"},"sections":[{"text":"SIXT Charge FAQ","href":"/help-center/sections/sixt-charge-faq/"}]},{"id":"C-205","selectedIndex":null,"heading":{"text":"Customers with Disabilities","href":"/help-center/categories/disabilities/"},"sections":[{"text":"Questions before booking: Renting a Car with Special Requirements","href":"/help-center/sections/booking-special-requirements/"},{"text":"Accommodations for Customers with Disabilities","href":"/help-center/sections/customer-disabilities/"}]},{"id":"C-120","selectedIndex":null,"heading":{"text":"Service & Help","href":"/help-center/categories/Service-Help-us/"},"sections":[{"text":"Service and help","href":"/help-center/sections/service-and-help/"}]}],"selectedIndex":2},"articleTitle":"What to do if you have a dead battery?","content":"<ul><li>\n<p>Remain calm and make sure to stay out of harm’s way. </p>\n</li><li>\n<p>Please contact our SIXT Roadside Team at <span>+1 888 749-8543.</span></p>\n</li></ul>\n<p> </p>\n<h3>Will I be charged for the dead battery? </h3>\n<p>If the battery happens to die while in possession of the vehicle, you may be assessed a service charge depending on the nature of the incident. To avoid those service charges, you can book extended roadside protection after choosing your preferred rental car. All services need to be ordered by a direct claim with the SIXT 24-hour Roadside Assistance team as they are responsible for determining the type and extent of service required. Call our 24-hour Roadside Assistance team at <span>+1 888 749-8543</span> and fill out our incident/damage form found in your glove box. </p>"}}