1. Is coverage included in my rental booking?

Unless stated on the rental, coverage is not included.

2. What is LDW (Loss Damage Waiver)?

Loss and damage waiver coverage. It relieves any or part of the customer's responsibility for loss of or damage to the rental vehicle, provided the vehicle is used in accordance with the terms of the rental agreement. LDW is offered with a standard excess amount. Certain exclusions may apply. Please see our terms and conditions for further details. 

3. Does the insurance cover glass?

Loss Damage Waiver (LDW) does cover damage to glass. Certain exclusions apply. Please see our Terms and Conditions for further details.

4. Is coverage available for any injury to the Driver and/or their passenger(s)?

Sixt offers Personal Accident Protection (PAI) which would cover the authorized renters and drivers 24 hours a day during the rental period and the passengers while they are in the rental vehicle. Certain exclusions apply.  Please see our Terms and Conditions for further details.

5. What if I am under 25 years of age, do I have to pay extra coverage?

An Underage Driver Fee will apply for drivers under 25 years. The surcharge depends on the chosen car category for the rental. The customer can check the final surcharge amount after providing the driver's birth date in the last step of the booking funnel. There no extra costs for coverage. 

6. What about second or additional drivers, are they covered?

All additional drivers need to be added on the rental agreement (RA), so they can benefit from all coverages purchased at Sixt. A charge for second/additional drivers will apply. Certain exclusions apply. Please see our Terms and Conditions for further details.

7. What happens if the vehicle is damaged during my rental period?

If there is new damage that has occurred on the vehicle, this will be noted when the vehicle is returned and you will be charged the applicable cost of repair. If you have experienced an accident and the rental vehicle is no longer drivable, please contact our Roadside Assistance Team at 888-7489-8555. 

Please remember to read our Terms and Conditions regarding what steps are necessary to ensure proper filing of the damage claim. 

8. When will I be charged the cost of repair for damaged to a vehicle?

Our Damage department will contact you as soon as they can to advise you of the details.

9. Can I use my own insurance for the rental car?

Yes, it is permitted to use your personal auto coverage for a rental vehicle.  Each policy is different and it is best to contact your carrier to ensure you are covered for the type of vehicle you are renting. Proof of coverage must be provided at time of rental.

For locations outside of the US please refer to the countries own FAQs / Rental Guidelines for their up-to-date terms of Insurance.