1. Is coverage included in my rental booking?

Unless stated on the rental, coverage is not included.

2. Can I purchase insurance when I rent?

Sixt offers many optional products that will provide benefits for different types of situations you might encounter.  It is not required to purchase our optional products to rent a car.  Details can be found in the rental agreement terms and conditions that are provided when you rent.

3. What is the Premium Protection Plan?

At Sixt we recommend our Premium Protection Plan as a package with a discounted cost which eliminates damage responsibility to the rental car, provides $1M in primary liability coverage, covers you and your passengers for accidental death and medical expenses and extended roadside assistance.  The package includes the Loss Damage Waiver, Supplemental Liability Insurance, Personal Accident Insurance and extended roadside assistance products together with a discounted price.

4. What is Loss Damage Waiver (LDW)?

Loss Damage Waiver is not insurance. Loss Damage Waiver is an optional product which eliminates the customer's responsibility for loss of or damage to the rental vehicle, provided the vehicle is used in accordance with the terms of the rental agreement. Loss Damage Waiver has a $0 financial responsibility provided the vehicles is used in accordance with the terms and conditions of the rental agreement. Loss Damage Waiver may duplicate other coverage already available to you and is not required to rent a vehicle. Some locations may have a Partial Damage Waiver (PDW) where available will waive only $500 of damage to the rental vehicle.

5. Does the Loss Damage Waiver cover glass and tires?

Loss Damage Waiver (LDW) does cover damage to glass and damage to tires if the car is in an accident or collision. Certain exclusions apply.  Please see our Terms and Conditions for further details.

6. What is Supplemental Liability Insurance (SLI)?

 Supplemental Liability Insurance provides excess liability coverage up to $1M for bodily injury and property damage sustained as a result of an accident while you are operating the “rental vehicle”.  Adding this optional product will provide primary protection against using your own liability coverage up to $1M.  This coverage may duplicate other coverage already available to you under other insurance available to you. The purchase of this insurance is not required to rent a vehicle.

7. What is the Personal Accident Insurance (PAI) option?

Personal Accident Insurance (PAI) as an optional product which would cover the renter 24 hours a day during the rental period and the passengers while they are in the rental vehicle for accidental death and medical benefits.  The purchase of this insurance is not required to rent a vehicle.  Certain exclusions apply.  Please see our Terms and Conditions for further details.

8. What is Extended Roadside Assistance?

Extended Roadside Assistance is an optional product which provides assistance for non-covered roadside items such as key lock out services, lost keys*, flat tire service, dead batter or out of gas issues.  If the rental vehicle breaks down due to a mechanical issue, that would already be covered.  This would provide assistance for non-covered events.  Roadside assistance is not insurance and may duplicate other coverage already available to you and is not required to rent a vehicle.

 *For rentals with pick up locations in California and Nevada, Extended Roadside Assistance does not include replacement of loss keys or remote entry devices.

9. What if I am under 25 years of age, do I have to pay an extra fee to rent a car?

Certain car types are not allowed to be driven by any renter or additional driver under the age of 25.  If you rent a car which we allow renters 21-24 to drive (18 for New York locations) then you are required to pay an Age Excess Fee for being a young driver. This fee can range from $19.99 - $34.99 per day depending upon the reservation and car type.  Check the booking to identify the surcharge for the location and dates you are requesting. 

10. What about second or additional drivers, are they covered?

All additional drivers need to be added to the Rental Agreement (RA) to ensure they are not in violation of the rental agreement terms and conditions.  They must qualify with the age requirements to drive the vehicle type rented and will benefit from any optional products and benefits purchased at Sixt.  A charge per day for every additional driver would be applicable where allowed by law. The prices for additional driver vary per state and length of rental so check the booking to identify the charge for the location and dates you are requesting. There is no charge for additional drivers in California but should be listed on the rental agreement to be authorized to drive.

11. What happens if the vehicle is damaged during my rental period?

If there is new damage that has occurred on the vehicle, this will be noted when the vehicle is returned.  Our claims department will investigate the damage claim and you will be charged the applicable cost of repair unless you purchased the Loss Damage Waiver optional product and complied with the rental terms and conditions.

12. When will I be charged the cost of repair for damaged to a vehicle?

Our Damage department will contact you as soon as they can to advise you of the details.

13. Can I use my own auto insurance for the rental car?

Yes, it is permitted to use your personal auto coverage for a rental vehicle.  Each policy is different, and it is best to contact your carrier to ensure you are covered for the type of vehicle you are renting.  It is also important that you consider what the cost would be out of pocket if you had damage and had to file a claim with your personal insurance.  Your insurance carrier may be requested at time of rental.

14. What is loss of use?

When there is damage to a car and it needs to be repaired, in some states we can collect some monies because we were unable to rent the car for a period of time.  It’s possible that your personal insurance might not cover this charge, but you should always check directly with your auto insurance as we can not advise you on your own policy.

15. Can I use my credit card coverage for damages to the rental car?

Credit card auto rental coverage provided by various credit cards may provide some level of damage protection for the rental car.  Many credit cards provide secondary coverage which will require you first to file a claim with your personal auto insurance. Also credit card coverage may have limitations on the types of cars they could cover or the length of rental.  Please be sure to consider all the specific details if you want to rely on a product that is not offered by our company.

 

16. What if I buy car rental coverage when I book through another party like Expedia?

Purchasing car rental damage coverage through a 3rd party booking site may provide some level of coverage for damage to a rental car.  Many policies through other sources may not have $0 financial responsibility and may not be primary to your personal auto insurance.  Please be sure to consider all the specific details if you want to rely on a product that is not offered by our company.