Claims and Damages

If the unexpected happens and you damage your car rental or have an accident, you will want to know what the best course of action is. The first thing to know is in any situation you will need to alert SIXT as soon as possible if you have an accident in one of our rental cars. For other damages, you will need to fill out a claim and will be informed about what is covered by the protection options you have chosen. For answers to your questions about these and other claims and damages situations, refer to the section below. 

What are the Claims Department’s opening times?

Monday to Friday 09:00-17:00, excluding certain Bank Holidays (BH’s).

New damage has been noted upon return of my rental vehicle, when I will be contacted about this?

It is normal practice to notify you within 2-5 working days. However, delays can occur over busy periods and Bank Holidays (BH’s).

How will I be contacted?

The initial notification will be sent via email and/or post mail.

I have a complaint/dispute to raise regarding a damage claim, how can I do this?

We take all complaints and disputes very seriously, and will always welcome feedback on the service received or the processes we use. In order to keep a record and track of such, we do ask that all complaints/disputes are submitted in writing, either by email or post, using the following details:

Email: claimsmanagement-usa@sixt.com

Post:
Sixt Rent a Car
Claims Department
PO Box 8188
Ft Lauderdale, FL

*Please remember to reference the damage number*

What if I need to speak with someone and cannot e-mail/write?

You can contact the US Claims team via telephone also: +1 888 749 8555, option 2.

I have been involved in an accident, what should I do?

What to do in the event of an accident is shown on your Rental Contract, Rental Jacket & Damage Report.   You will find a damage report in the glove box of the vehicle.

  • Stay calm and make sure to stay out of harm’s way.
  • Contact police to obtain a police report. Dial 911.
  • Obtain information on all parties involved in the accident.
  • Take photos of surrounding area, intersection and vehicles involved. Use caution when taking photos.
  • Complete damage report with as much information as possible.
  • If vehicle is not drivable, please contact Sixt Roadside Team at +1 888 749 8555 option 1

What should I do if I cause damage to another vehicle?

Please contact the local police authorities to report the incident.  Once you are done with the police, please call the Sixt Damage Department at +1 888 749 8555 option 2.  If the Sixt vehicle is drivable and safe to operate, you may continue in the vehicle until the end of your rental period.  If the Sixt vehicle is not drivable, please call Sixt Roadside Team at +1 888 749 8555 option 1.

Is glass and tire damage covered as wear and tear?

No, any damage to the glass and or tires is of the responsibility of the renter. Sixt does offer additional coverage products to cover these items.  Loss Damage Waiver for any glass and Roadside Protection for tires. Certain exclusions apply. Please see our Terms and Conditions.

I have ZERO Excess on my rental, does this cover me for everything?

No, ZERO Excess carries certain exclusions. Please see Sections 5, 10 & 12 of our Terms and Conditions.

I have an issue with my rental vehicle, who can I contact?

If you experience any mechanical or damage issue with your rental vehicle during the rental period, please contact Sixt Roadside Team at +1 888 749 8555 option 1.

My rental vehicle has damage that is not noted on the Rental Contract, what should I do?

Our vehicles should always be checked by our experienced Agents at our Corporate Branches, however, oversights can happen. For Sixt Terms and Conditions, it is the responsibility of the renter to inspect the vehicle for damage before leaving the rental facility.  If damage is discovered, return to our office and notify us of the damage.

Can I repair my rental vehicle?

No, our vehicles cannot be repaired by renters. Sixt has their own authorized repair facilities.

How do I find out the fuel type of my rental vehicle?

Normally, stickers are placed on to the fuel doors and or caps, to advise you of the fuel type. However, if this is not the case on your rental vehicle, please call +1 888 749 8555 option 1 before re-fuelling. If you believe you have re-fuelled the vehicle incorrectly, do not drive the vehicle, as this is likely to cause further damage, creating a greater cost to rectify. It is imperative that it is reported to us on the number above. 

Please be aware that the incorrect re-fuelling of our vehicles is excluded from your loss damage waiver, and the full amount will be charged to you.

Will I be charged an Administration Fee for any damage handled?

Yes, all damage claims are subject to a reasonable Administration Fee.  The Administration Fee applied to each damage claim is determined by the invoice amount (these may be subject to change at times of our review).