Monday to Friday 09:00-17:00, excluding certain Bank Holidays (BH’s).
It is normal practice to notify you within 2-5 working days. However, delays can occur over busy periods and Bank Holidays (BH’s).
The initial notification will be sent via email and or post mail.
We take all complaints and disputes very seriously, and will always welcome feedback on the service received or the processes we use. In order to keep a record and track of such, we do ask that all complaints/disputes are submitted in writing, either by email or post, using the following details:
Sixt Rent a Car
PO Box 460967
Ft Lauderdale, FL
*Please remember to reference the damage number*
You can contact the US Claims team via telephone also: +1 888 749 8555 option 2.
What to do in the event of an accident is shown on your Rental Contract, Rental Jacket & Damage Report. You will find a damage report in the glove box of the vehicle.
Please contact the local police authorities to report the incident. Once you are done with the police, please call the Sixt Damage Department at +1 888 749 8555 option 2. If the Sixt vehicle is drivable and safe to operate, you may continue in the vehicle until the end of your rental period. If the Sixt vehicle is not drivable, please call Sixt Roadside Team at +1 888 749 8555 option 1.
No, any damage to the glass and or tires is of the responsibility of the renter. Sixt does offer additional coverage products to cover these items. Loss Damage Waiver for any glass and Roadside Protection for tires. Certain exclusions apply. Please see our Terms and Conditions.
No, ZERO Excess carries certain exclusions. Please see Sections 5, 10 & 12 of our Terms and Conditions.
If you experience any mechanical or damage issue with your rental vehicle during the rental period, please contact Sixt Roadside Team at +1 888 749 8555 option 1.
Our vehicles should always be checked by our experienced Agents at our Corporate Branches, however, oversights can happen. For Sixt Terms and Conditions, it is the responsibility of the renter to inspect the vehicle for damage before leaving the rental facility. If damage is discovered, return to our office and notify us of the damage.
No, our vehicles cannot be repaired by renters. Sixt has their own authorized repair facilities.
Normally, stickers are placed on to the fuel doors and or caps, to advise you of the fuel type. However, if this is not the case on your rental vehicle, please call +1 888 749 8555 option 1 before re-fuelling. If you believe you have re-fuelled the vehicle incorrectly, do not drive the vehicle, as this is likely to cause further damage, creating a greater cost to rectify. It is imperative that it is reported to us on the number above.
Please be aware that the incorrect re-fuelling of our vehicles is excluded from your loss damage waiver, and the full amount will be charged to you.
Yes, all damage claims are subject to a reasonable Administration Fee. The Administration Fee applied to each damage claim is determined by the invoice amount (these may be subject to change at times of our review).