Claims and Damages

If the unexpected happens and you damage your car rental or have an accident, you will want to know what the best course of action is. The first thing to know is in any situation you will need to alert SIXT as soon as possible if you have an accident in one of our rental cars. For other damages, you will need to fill out a claim and will be informed about what is covered by the protection options you have chosen. For answers to your questions about these and other claims and damages situations, refer to the section below. 

What are the Claims Department’s opening times?

Monday to Friday from 9:00am to 5:00pm, excluding certain bank holidays.

New damage has been noted upon return of my rental vehicle, when will I be contacted about this?

It is normal practice to notify you within 2-5 working days. However, delays can occur over busy periods and bank holidays.

How will I be contacted?

The initial notification will be sent via email and/or postal mail.

I have a complaint/dispute to raise regarding a damage claim, how can I do this?

We welcome all feedback and take it very seriously as it helps us improve our service. In order to keep a record and track such feedback, we ask that all complaints and disputes are submitted in writing, either by email or post. Please use the following details and remember to reference the damage number:

Email: [email protected]

SIXT Rent a Car
Claims Department
PO Box 8188
Ft. Lauderdale, FL

*Please remember to reference the damage number*

What if I need to speak with someone and cannot e-mail/write?

You can also contact the SIXT Damage Department via telephone by dialing: +1 888 749 8227 and selecting option 3.

I have been involved in an accident, what should I do?

What to do in the event of an accident is printed on your rental contract, rental jacket, and damage report. You can also find a damage report inside the glove box of the vehicle.

  • Remain calm and make sure to stay out of harm’s way.
  • Dial 911 and contact the police to obtain a police report.
  • Gather information on all parties involved in the accident.
  • Take photos of the surrounding area, intersection and vehicles involved. Remember to use caution when taking photos.
  • Complete the damage report with as much information as possible.
  • If the vehicle is not drivable, please contact our SIXT Roadside Team at +1 888 749 8227, option 6.

What should I do if I cause damage to another vehicle?

Please contact the local police to report the incident. Once you are done with the police, contact the SIXT Liability Department at +1 888 749 8227. If the SIXT vehicle is drivable and safe to operate, you may continue in the vehicle until the end of your rental period. If the SIXT vehicle is not drivable, please call our SIXT Roadside Team at +1 888 749 8227, option 6.

Is glass and tire damage covered as wear and tear?

No, any damage to the glass or tires is the responsibility of the renter. However, SIXT does offer additional protections for these items. More information can be found here

I have ZERO excess on my rental, does this cover me for everything?

No, zero excess carries certain exclusions. Please see Sections 5, 10 & 12 of our Terms and Conditions.

I have a concern about my rental vehicle, who can I contact?

If you experience any mechanical or damage issue with your vehicle during the rental period, please contact our Sixt Roadside Team at +1 888 749 8227, option 6.

My rental vehicle has damage that is not noted on the rental contract, what should I do?

Our vehicles are always checked by a trained agent at our corporate branches. However, oversights can happen. Within the SIXT Terms and Conditions, it is the responsibility of the renter to inspect the vehicle for damage before leaving the rental facility. If damage is discovered, please return to our office and notify us.

Can I repair my rental vehicle?

No, our vehicles cannot be repaired by renters. SIXT has its own authorized repair facilities.

How do I find out the fuel type of my rental vehicle?

Normally, stickers are placed onto the fuel doors and/or caps, to advise you of the fuel type. However, if this is not the case on your rental vehicle, please call +1 888 749 8227 before re-fueling. If you believe you have re-fueled the vehicle incorrectly, do not start the vehicle, as this is likely to cause further damage and create a greater cost to rectify. It is imperative that this is reported to us at the number above.

Please be aware that the incorrect re-fueling of our vehicles is excluded from the Loss Damage Waiver, and the full cost of repairs will be charged to you.

Will I be charged an administration fee for any damage handled?

Yes, all damage claims are subject to a reasonable administration fee. The administration fee applied is determined by the invoice amount (these may be subject to change at times of our review).