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What should I do if I have an accident in my rental car?

For all accidents/incidents please call: +1 888 749-8543

 

 

You can find what to do in the event of an accident printed on your rental contract, rental jacket and damage report. You can find a damage report inside the vehicle's glove box. 

 

  • Remain calm and make sure to stay out of harm’s way. Dial 911 and contact the police to obtain a police report. 
  • Gather information from all parties involved in the accident. 
  • Take photos of the surrounding area, intersection and vehicles involved. Remember to use caution when taking photos. 
  • Complete the damage report with as much information as possible. 
  • If the vehicle is not drivable, please contact our SIXT Roadside Team at +1 888 749-8543.

 

What should I do if I caused damage to another vehicle? 

Please contact the local police to report the incident. Once you are done with the police, contact the SIXT Liability Department at +1 888 749 8555, option 1. If the SIXT vehicle is drivable and safe to operate, you may continue in the vehicle until the end of your rental period. If the SIXT vehicle is not drivable, please call our SIXT Roadside Team at  +1 888 749-8543.

 

 

What if I am not at fault for the accident/damage?  

Get the other party's contact information so we can pursue them and/or their insurance company for damages on your behalf. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage. 

 

 

How can I obtain a SIXT incident/accident report?  

Check the glove box of your rental vehicle for a damage report, or you can download the form here. We ask that you also keep a copy of your completed accident/incident report for future reference. 

 

 

Vehicle damage

If damage has occurred to the vehicle during your rental, you are liable as the renter, unless you are covered by our protection packages. It is best to always rent your vehicle with comprehensive protection  without a deductible, so that you avoid high costs if something goes wrong. 

 

 

Are glass and tire damage covered as normal wear and tear? 

No, any damage to the glass or tires is the responsibility of the renter. However, SIXT does offer additional protections for these items. More information can be found here .  

 

 

Is everything covered if I have selected a protection package? 

Please see Sections 5, 10 & 12 of our Terms and Conditions. 

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