Customers with Disabilities

Website Accessibility

At Sixt, we take website accessibility seriously. If for some reason you are having trouble with our website, then please contact us! We are available 24/7 to assist at +1 888 SIXT CAR (7498227) or specialrequest-usa@sixt.com.

Adaptive Driving Devices

Sixt is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include left and right hand controls, and spinner knobs. Such devices are available at no additional charge.

While Sixt will use good faith efforts to satisfy requests for vehicles with Adaptive Driving Devices as soon as reasonably practical, we may require up to three business days’ advance notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations, vehicles equipped with Adaptive Driving Devices may be available with as little as 72 hours’ advance notice. The foregoing timeframes are subject to delays beyond Sixt’s reasonable control.

Surrogate Drivers

Customers with disabilities who do not have a driver's license can still rent with Sixt when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other standard rental qualifications apply, but there is no additional charge for the surrogate driver, and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

To Make a Reservation

For more information or to make a reservation; please call us at +1 888 SIXT CAR (7498227) or email us at specialrequest-usa@sixt.com.

If You Wish to Rent a Lift-Equipped Van

Sixt does not offer lift-equipped vans for rental. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways and Wheelers Accessible Van Rentals are such companies and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042 and Wheelers Accessible Van Rentals at reservations@wheelersvanrentals.com or (800) 456-1371. Please note that Sixt provides this information as a courtesy to its customers only. Wheelchair Getaways and Wheelers Accessible Van Rentals are not affiliated with Sixt.

Customer Service

For customer service inquiries relating to customers with disabilities, please email us at specialrequest-usa@sixt.com.

FAQ's for Customers with Disabilities

What types of Adaptive Driving Devices does Sixt offer to customers with disabilities?

Sixt is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, spinner knobs, left foot accelerators, and pedal extenders. Such devices are available at no additional charge.

What number do I call to reserve a car equipped with an Adaptive Driving Device?

To make a reservation, please call +1 888 SIXT CAR (749-8227) or email specialrequest-usa@sixt.com.

How much notice should I provide if I want to rent a car equipped with an Adaptive Driving Device?

While Sixt will always use good faith efforts to satisfy requests for vehicles with Adaptive Driving Devices as soon as reasonably practical, we may require up to three business days’ notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations, vehicles equipped with Adaptive Driving Devices may be available with as little as 72 hours’ advance notice.

If I'm a person with a disability and do not have a driver’s license, can I rent a car from Sixt?

Yes. If due to a disability you do not have a valid driver's license, then you may still rent a car when accompanied by a “Surrogate Driver” who presents a valid driver's license and meets Sixt’s standard requirements for rental. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver, and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

Does Sixt offer lift-equipped vans for rental?

We do not. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com, or (800) 642-2042. Please note that Sixt provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with Sixt.

What should I do if I have questions or concerns regarding Sixt’s rental car services for customers with disabilities?

For customer service inquiries relating to customers with disabilities, please call please call us at +1 888 SIXT CAR (749-8227) or e-mail us at specialrequest-usa@sixt.com.