Excellent customer service overall, from the people, not the system. I booked a car in Strarford Intnl. Got there and found the store closed, with no email beforehand to let me know. I went to Westefield instead, pretty livid. However, the young gentleman at the counter was EXTREMELY helpful. He explained the situation, helped me to a very happy resolution, and I walked away very satisfied with his manner and approach. I can't remember his name, but he was a young south asian gent with glasses (for Sixt managers, i rented an Audi A5, on Sat 11th March, return Monday 13th, if you can look up who served me). He was excellent. The manager on my return (Bob I think but I am not sure but hes a young black gentleman with glasses) also was a legend. So helpful and come. Will come back to Strarford Westfield for my renting needs going forwards for sure. Thanks for your help!