This is one of the best car rental places i have used in Mexico. Laura at the front desk was very easy to communicate with and she explained all details to me. The car seemed pretty much brand new that i rented for 8 days, and was ready for me when i arrived from the airport. The shuttle service they provide was easy and they picked me up right when i called. I live here in Puerto Vallarta now and i will be using this car rental company more often. They do not try to scam you to buy extra insurance. The price listed is what you pay no games here. I highly recommend this company!!